Responsibilities: •Greet and assist customers in a professional and friendly manner •Respond to customer inquiries and provide accurate information about products or services •Handle customer complaints and ensure resolution in a timely and effective manner •Process orders, returns, and exchanges •Maintain a clean and organized work environment Requirements: •High school diploma or equivalent •Excellent communication and interpersonal skills •Ability to work well in a team and independently •Strong problem-solving skills •Basic computer skills and familiarity with customer service software Preferred skills: •Previous customer service experience •Multilingual abilities •Knowledge of the company's products or services •Familiarity with CRM systems •Ability to remain calm and professional under pressure,